License Management Representative - Needham, MA

License Management Representative

Job Description
A License Management Representative is an entry level position whose job is to ensure a high level of PTC customer satisfaction while configuring new software and reconfiguring already existing software.

As a License Management Representative you will be responsible for the following duties:
•Logging onto a hotline for 5 hours a day to handle inbound licensing calls and opening a case for each call answered.
•Generate and distribute license codes for all PTC product lines
•Maintain accurate records for all customer information regarding products, hardware, site information, and contacts
•Support Customer service Web-tool
•Monitor and log cases from the United States Licensing outlook inbox
•Respond effectively to clients, employees, and management and handle time sensitive issues
•Analyze complex customer questions and issues with assistance from Senior Representative or Management Assistance

Job Requirements
•A Bachelor of Arts or related Customer Service Experience
•Proficiency in Microsoft Office, particularly MS Excel and MS Word
•Comfort with technology (learning new programs, exploring functionality, etc )
Basic Qualifications
•Bachelor’s degree or 3 years of relevant experience.

Why join us?
PTC is a great place to work. Our culture is one of excellence, innovation, empowerment, and caring about our customers, communities, and employees. We have built an action oriented culture of integrity and trust, creating a sense of team spirit at both the departmental and company-wide level. At PTC, we have great employees and know that they are critical to the company’s success.


To apply, contact career@mountida.edu for directions.