Job Overview
This position is responsible for the delivery of excellent customer service through fast and accurate processing of time card and payroll transactions. The Payroll Specialist II will be the first point of contact for employees and managers. This is a fast pace environment with significant emphasis on deadlines and high quality data entry. This position requires sharp focus on accuracy, customer service and timely execution.
Job Responsibilities:
Customer
service
·
Answer a broad range of employee questions
related to time cards and payroll transactions.
·
Manage requests via email, phone, and/or work
list transactions.
·
Take ownership of transferred or assigned cases
from inception to resolution.
·
Answer customer requests by phone and email accessing
information in Costpoint, ADP, the case management tool and other computer
systems.
·
Resolve customer problems by researching issues
and taking additional steps as required. Route/refer/receive cases for advanced
support. Follow up with customer cases
until completed.
·
Document customer issues, research, and actions
taken into the case management system. Accurate and complete documentation
skills utilizing case management systems and Microsoft products.
·
Complete transaction processing in support of
the Payroll functions. Transactions include reconciliation, data entry, auditing,
mailing, filing, answering correspondence, and sorting and routing incoming
mail.
·
Coordinated delivery of all required information
to pre-hires and/or transfers as well as other partners or customers as necessary.
·
Entry of critical data points impacting employee
salary, benefits, timekeeping, etc.
Timekeeping
administration
·
Data entries of alternate approvers,
employee proxies, Extended Workweek Authorization, grant access to timekeeping.
·
Run daily audits on timesheets and
inform employees of required corrections.
·
Enter time for employees on leave.
·
Run weekly adjustment process and this
would require validations and corrections as necessary to orgs,
labor group.
·
Enter any corrections that must be done
via paper Time card adjustments.
·
Enter historical corrections.
·
‘Seat’ new hires to grant access to
timekeeping –remove for terms (daily after load from Costpoint).
·
Regular processing of timesheets.
Skills & Experience:
·
Confident
phone presence & exceptional customer service skills are a must.
·
Experience in a shared service environment using
case management systems.
·
Ability
to solve problems by utilizing training, knowledge, tools and analytical skills.
·
The
ability to multi-task in a high paced environment.
·
Mathematical
and analytical skills that can be applied to the calculation of pay and the
diagnosis of pay problems.
·
Strong
attention to detail. Goal oriented and driven to preventing errors and solving
problems.
·
Able
to grasp complex process and be able to rapidly understand the implications of
exceptions.
·
Demonstrate
excellence in organizational and time management skills.
·
Organize and write procedures in a
logical/methodical manner.
·
Work well in a team environment.
·
Ability
to interact with a variety of customers, partners, vendors, management and
employees.
·
One
to Three years of payroll experience preferred.
·
Prior work experience working with ADP or
Ceridian outsourced payroll provider is preferred.
Qualifications
Basic
Qualifications:
·
Associate degree required or experience in lieu
of.
·
Must be able to abide by the assigned work
schedule and work a variety of shifts to support business needs.
·
Able to maintain confidential information.
·
Strong customer service, problem solving, and
technology skills.
·
Previous Payroll experience preferred.
Knowledge
·
Must be computer literate on Microsoft Office
suite.
·
Proficiency in Word and Excel.
·
Strong verbal and written communication.
·
Effective listening, reading and comprehension
skills.
To apply contact career@mountida.edu for directions.
