The Mount Ida College Job Posting Blog has shut down. Mount Ida students and alumni can register to receive job/internship leads at https://mountida-csm.symplicity.com/students/.

Monday, November 17

Payroll Specialist needed in Andover!


Job Overview

This position is responsible for the delivery of excellent customer service through fast and accurate processing of time card and payroll transactions. The Payroll Specialist II will be the first point of contact for employees and managers. This is a fast pace environment with significant emphasis on deadlines and high quality data entry. This position requires sharp focus on accuracy, customer service and timely execution.

Job Responsibilities:
Customer service
·         Answer a broad range of employee questions related to time cards and payroll transactions.
·         Manage requests via email, phone, and/or work list transactions.
·         Take ownership of transferred or assigned cases from inception to resolution.
·         Answer customer requests by phone and email accessing information in Costpoint, ADP, the case management tool and other computer systems.
·         Resolve customer problems by researching issues and taking additional steps as required. Route/refer/receive cases for advanced support.  Follow up with customer cases until completed.
·         Document customer issues, research, and actions taken into the case management system. Accurate and complete documentation skills utilizing case management systems and Microsoft products.
·         Complete transaction processing in support of the Payroll functions. Transactions include reconciliation, data entry, auditing, mailing, filing, answering correspondence, and sorting and routing incoming mail.
·         Coordinated delivery of all required information to pre-hires and/or transfers as well as other partners or customers as necessary.
·         Entry of critical data points impacting employee salary, benefits, timekeeping, etc.

Timekeeping administration
·         Data entries of alternate approvers, employee proxies, Extended Workweek Authorization, grant access to timekeeping.
·         Run daily audits on timesheets and inform employees of required corrections.
·         Enter time for employees on leave.
·         Run weekly adjustment process and this would require validations and corrections as necessary to orgs, labor group.
·         Enter any corrections that must be done via paper Time card adjustments.
·         Enter historical corrections.
·          ‘Seat’ new hires to grant access to timekeeping –remove for terms (daily after load from Costpoint).
·         Regular processing of timesheets.


Skills & Experience:
·         Confident phone presence & exceptional customer service skills are a must.
·         Experience in a shared service environment using case management systems.
·         Ability to solve problems by utilizing training, knowledge, tools and analytical skills.
·         The ability to multi-task in a high paced environment.
·         Mathematical and analytical skills that can be applied to the calculation of pay and the diagnosis of pay problems.
·         Strong attention to detail. Goal oriented and driven to preventing errors and solving problems.
·         Able to grasp complex process and be able to rapidly understand the implications of exceptions.
·         Demonstrate excellence in organizational and time management skills.
·         Organize and write procedures in a logical/methodical manner.
·         Work well in a team environment.
·         Ability to interact with a variety of customers, partners, vendors, management and employees.
·         One to Three years of payroll experience preferred.
·         Prior work experience working with ADP or Ceridian outsourced payroll provider is preferred.

Qualifications
Basic Qualifications:
·         Associate degree required or experience in lieu of. 
·         Must be able to abide by the assigned work schedule and work a variety of shifts to support business needs.
·         Able to maintain confidential information.
·         Strong customer service, problem solving, and technology skills.
·         Previous Payroll experience preferred.

Knowledge
·         Must be computer literate on Microsoft Office suite.
·         Proficiency in Word and Excel.
·         Strong verbal and written communication.
·         Effective listening, reading and comprehension skills.

To apply contact career@mountida.edu for directions.