To fulfill this role, the Participant Services Representative will:
• Answer approximately 50 incoming calls per day from plan participants and provide accurate answers regarding defined contribution retirement plans, defined benefit retirement plans, health and welfare benefit plans, and other human resource related services. These inquiries are handled by communicating in a clear, concise, and confident manner in order to provide an excellent customer service experience in a fast paced work environment.
• Ensure that all transactions are submitted in a timely and accurate manner.
• Resolve all participant inquiries that require research or additional information by utilizing the appropriate resources and provide timely follow up as necessary.
• Act as a successful team member by being receptive to feedback/coaching, follow all standard operating procedures, display reliability, and have a willingness to develop and consistently improve.
Qualifications:
• 4 year college degree preferred
• 1-2 years customer service experience in a benefits outsourcing call center
• Excellent communication skills (both verbal and written), ability to research, follow up and resolve sensitive issues, proficient in working with web based applications and Microsoft Office, keyboarding (greater than 40 wpm), proficiency with all proprietary/internal systems, fluency in Spanish is a plus
• Work shift are 8am-5pm 9am-6pm and 12:00pm-9pm Monday -Friday
• Must be able to work flexible hours
The hourly rate starts at $14.00 per hour and assignments are 6 months plus.
For directions to apply, contact career@mountida.edu
