EOS CCA
700 Longwater Drive
Norwell, MA 02061
Consumer Services Representative
RESPONSIBILITIES AND DUTIES:
•The handling of inbound and outbound calls from client customers.
•Conduct account research and general analysis in order to assist customers.
•Interacting with customers in order to resolve outstanding account balances and assist with payment plan set-ups.
•Following up with customers on payment arrangements.
•Maintain accurate records and documentation within the customer’s account.
•Responsible for acting as a liaison between the customers and clients.
•Maintain call control, including a high level of professionalism and ensuring quality assurance scores are at a proper level.
•Providing exceptional customer service, in order to establish a one call resolution for customers.
•Navigating Client Systems.
•Other related duties as assigned.
REQUIREMENTS, QUALIFICATIONS AND SKILLS
•Six plus months experience in a 1st party collection, sales or customer service environment.
•Excellent grammatical and oral skills to communicate with consumers in a professional manner.
•Excellent mathematical aptitude to update clients’ financial statements.
•Proficient with Microsoft Office (Excel, Word, Outlook).
•Professional in attire and demeanor to meet clients and visitors.
•Strong work ethic and the ability to strive in a fast-paced work environment.
•Must be dependable and courteous as this position serves as the only point-of-contact for the client.
•GED or High school diploma.
Salary Range: This is a non-exempt position. The hourly rate will vary dependent on the individual’s past qualifications and experiences. This position also provides the opportunity to earn additional bonus compensation.
Hours: This is a full-time position which requires a 40 hour work week. The position requires an individual to work three days per week from 8am-5pm, two days per week from 12pm-9pm and two Saturday morning shifts per month.
EOS CCA offers a generous compensation and a full benefits package, including paid holidays, paid time off, health/dental/life/disability plans and a 401K plan with employer match.
We support a drug-free work environment and all candidates must submit to a pre-employment drug screening test.
Salary Varies depending on experience
The position is full time
To apply contact career@mountida.edu for directions.
