NRT is the largest residential real estate brokerage
company in the nation. NRT and its affiliated companies, marketing partners and
joint ventures provides mortgage, title, insurance, escrow, warranty,
relocation and concierge services to NRT's family of companies. We own and
operate companies in more than 35 of the nation's largest metropolitan areas,
with approximately 725 sales offices, 4,700 employees and 42,000 sales
associates in our extended family. Our companies do business under the
world-renowned Coldwell Banker®, Coldwell Banker Commercial®, ERA®, Sotheby's
International Realty® and The Corcoran Group® brand names.
At NRT LLC and its family of real estate companies,
“truly remarkable service” is more than just a few words. It’s our way of doing
business, and a way of life for employees in our companies. We are a company
with many principles and our core value, treating everyone with courtesy and
respect, is paramount to our success.
Our company offers a very comprehensive benefits
package for most positions including medical, dental, life insurance, FSAs,
generous paid time off benefits, 401K with company match, and competitive
salaries.
We are currently seeking an eMarketing Coordinator
for the eMarketing Department for the NRT Northeast Support Center located in
Waltham, MA. This position assists with all activities including customer
support and execution involving our websites (consumer, intranets, and other),
agent and manager tools and reporting. The employee works on the front line of
responding to technical issues our clients (agents, managers, etc.) have and
works with the eMarketing staff to support the overall marketing strategies and
programs.
Job duties may include, but are not limited to:
- Monitor, maintain and route the incoming calls from agents, managers and Corporate staff using the internal ticketing platform
- Conduct troubleshooting by diagnosing and investigating problems for each call
- Communicate solutions to customers via phone and/or email
- Work closely with business analyst groups and development teams to properly escalate the issues that are beyond the scope of responsibility
- Assist regional marketing team by providing support for numerous electronic platforms
- Manage content on intranet and internet websites via content management systems.
- Collect market data, compile ad hoc statistical and event reports
Basic Qualifications:
- BA Degree or technical school equivalent preferred
- 1-3 year experience in digital marketing, customer service or help desk environment
- Must be comfortable working independently, taking initiative in daily responsibilities and taking ownership of tasks.
- Ability to interact successfully with both internal and external customers at all levels
- Must be a master multi-task, with superior prioritization skills and be flexible with changing business needs in a team environment
- Experience working with internal and external customers and understanding of Internet trends and technologies
- Problem-solving skills with excellent client facing skills
- Strong prioritizing, organizational and analytic skills are required
- Understanding of web content management systems is preferred
- Real Estate experiences a plus.
In compliance with the Immigration Control and
Reform Act of 1986, NRT LLC and its subsidiary companies will hire only U.S.
citizens and aliens lawfully authorized to work in the United States. NRT does
not generally provide sponsorship or employment visa status. Employment by NRT
is contingent upon completing Form I-9 Employment Eligibility Verification,
education verification, and satisfactory reference and background checks
To be considered an applicant for this position you
must show how you meet the basic qualifications of the job in a resume or
document you upload.
NRT LLC, a subsidiary of Realogy Holdings Corp, is
committed to providing equal employment opportunity (“EEO”) and will make
employment decisions without regard to race, color, religion, national origin,
citizenship, age, sex, gender, sexual orientation, sexual preference, gender
identity or gender expression, veteran status, marital status, disability, or
any other characteristic protected under applicable laws and regulations. All
qualified applicants will receive consideration for employment and will not be
discriminated against on the basis of disability, protected veteran status or
any other characteristic protected under applicable laws and regulations. Under
the Americans with Disabilities Act and other applicable laws Realogy will
provide reasonable accommodation to disabled applicants upon request during the
application process to ensure equal opportunities to be considered for
employment.
To apply contact career@mountida.edu for directions.
