Company Name: VCA Brookline Animal Hospital
Address: 678 Brookline Ave, Brookline, MA
Company Website: www.vcabrookline.com
Position Title: Customer Service Representative
The Client Service Representative plays a key role in the hospital's success, as his/her immediate interaction with customers impacts revenue, repeat visits, and satisfaction. While this position does not have any clinical duties, the CSR will work hand-in-hand with Veterinarians, Veterinary Technicians, Hospital Managers, Regional Directors, and Kennel teams. The CSR is the pivot around which the hospital operates and is responsible for:
•Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
•Scheduling and confirming appointments.
•Placing outbound calls for follow-ups and reaching out to prospective clients.
•Presenting and explaining fees, including processing payments..
•Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
•Managing medical records, charts, reports and correspondence.
•Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
•At least one year of proven past experience helping customers.
•Excellent listening and communication skills.
•Compassion for pets and people—as well as awareness and understanding of others’ reactions.
•Proven decision making skills to choose the most appropriate course of action.
•The ability to integrate new information into problem solving.
•Proficiency in Microsoft Office.
•Willingness to work non-traditional hours, including nights, weekends and holidays.
•The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
We offer flexible scheduling around class schedules, and cross-training within the hospital is always a possibility for the right candidate.Please ensure you can juggle school and employment prior to applying. Thank you!
To apply, contact career@mountida.edu for directions.
