In-Home Designer - La-z-Boy

JOB TITLE: In-Home Designer

BASIC FUNCTION:
Designing and creating comfortable and functional environments that represent client’s lifestyle, taste and budget. Be a professional Design Consultant through the use of the La-Z-Boy In-Home Design program and drive top line sales through the use of selling principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service, and continuing contact with all previous and potential customers. Strive to create long-term relationships that will lead to increased sales and profitability.

KEY RESPONSIBILITIES:
In-Home Design
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service
• Execute and champion the In-Home Design process per company guidelines
• Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects.
• Considerable independence is required for the In-Home Design process
Drives Sales
• Consistently achieve established In-Home program sales goals.
• Team with Store Manager, Sales Managers and Associates to promote the In-Home Design program and drive overall store sales
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of features and benefits of existing and new product line
• Meet established goals as set by management
Customer Focus
• Meet and greet customers that come into the store
• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products
• Make sound business decisions to deliver customer satisfaction and promote team environment
People Development
• Assist with training, coaching and developing Sales Associates, In-Home Designers and other store staff
• Maintain a positive working relationship with all store associates
Effective manager on Duty (MOD)
• Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness.
• Adhere to general store operational procedures and guidelines
• May be responsible for opening and closing of the store
• Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
• Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.
• Show a sense of urgency, enthusiasm and excitement with the staff and customers
• Other duties as assigned

MINIMUM JOB REQUIREMENTS:
• Bachelors degree in Interior Design with one (1) to two (2) years experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings role
• CIDA accreditation and/or ASID membership preferred
• Previous selling experience strongly preferred
• Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
• CAD training a plus
• Experience in using floor and space planning applications
• Knowledgeable of general principles of home décor and design (i.e., furniture, carpet, draperies, and color schemes.)
• Excellent communication skills, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate and build rapport
• Ability to effectively manage time and conflicting priorities
• Ability to work effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends and holidays as required
• Initiative to meet assigned goals, missions and objectives
• Strong attention to detail

To apply contact career@mountida.edu for directions.