WGBH Needs Lots of New Staff!!

Supervisor Audience & Member Services
DEPARTMENT: Marketing & Development - Member Services
TYPE OF POSTION: Management, Full Time

Department Overview:
As part of the Customer Care and Member Sales division of Local Development and Marketing, the purpose of the Audience and Member Services department is to cultivate relationships between WGBH and its donor, viewer, and listener constituency. The team provides a broad range of customer care services to encourage membership support and donor retention, thereby assisting the WGBH Foundation in carrying out its public media mission.

Position Overview:
Assign incoming CRM work to team members using established call center assignment and scheduling workflow rules to optimize turn around time for web and email based contacts. Determine resources needed and resource allocations to achieve maximum service levels and team productivity. Performance manage team to achieve those goals. Train and coach new and existing staff of best practices and new workflows, provide refresher training as needed. Utilize reporting metrics and voice of customer data to identify trends and work with key-stakeholders to drive process improvements. Respond by phone, e-mail, and postal mail, click-to-chat and social media platforms to audience and member questions, comments, problems (including escalated calls) and needs in accordance with established standards/policies. Generate donations by soliciting support after providing exceptional service and response to members' needs. Educate all in-bound callers on WGBH membership benefits and mission. Develop and maintain a broad knowledge of WGBH television/radio programming, special events, services, and benefits in order to be a subject matter expert to both the team and interdepartmentally. Accurately reflect all member and non-member activity in Salesforce, WGBH's customer relationship database. Act as primary liaison and content author for knowledge management systems using both Salesforce and FileMaker Pro. Create templates, guidelines, training documentation and process maps to create efficiencies in workflows. Participate in special research, member service, fundraising projects, and events as required. Perform other duties as assigned.

Skills Required:
Minimum 2-3 years sales, retail, fundraising, telemarketing, customer service and/or professional office experience working directly with the public is required. Supervisory and/or call center experience is highly desirable. Must have high level of computer proficiency, Mac experience helpful. Must have at least a working knowledge of content management systems and relational databases. Experience using Salesforce or other eCRM system, knowledge management tools and database technology preferred. Must have competency in Word, Excel, FileMaker, Internet, and social media. Must have strong writing, proofreading and editing skills (writing sample may be requested). Excellent organizational skills, strategic thinking and ability to quickly adapt to shifting priorities.
Educational Requirements:
A Bachelor's degree and/or equivalent is required.

Reporter
DEPARTMENT: Radio & News - Local Productions

TYPE OF POSITION: AEEF, Full Time
Department Overview:
WGBH 89.7FM is a leading news and analysis station in Boston, offering news and current affairs during the week days and jazz and other genres during the weekend.
89.7FM provides analysis and context to the complex news and issues of the day from diverse perspectives. 89.7FM serves as a forum to share voices, stories, ideas, and perspective from the community with technical and journalistic excellence.

Position Overview:
This position will be a key member of a small but expanding public radio newsroom where the strategic vision is to excel within specific areas of concentration that will help distinguish and differentiate its news coverage. Anticipated areas of local news focus will be Life Sciences, Culture, Innovation ( as in venture activity, entrepreneurship, and business ideas ) and Politics – local and national.

Skills Required:
The ideal candidate will be a self-starter, have experience with news reporting including live reporting and producing. S/he should have strong writing skills, understand how to find and tell a good story on the radio and be comfortable with basic desk-top editing software.
It is important that this position be an individual who enjoys working with others, has a professional and comfortable personality and recognizes that the station is in the early stages of building a news department.
On-air fundraising during pledge drives is required.
Minimum of 3 years of radio news reporting or other relevant professional experience is essential. Must be comfortable and fast with digital editing and recognize the importance of contributing to the stations’ digital activities.

Educational Requirements:
College degree or equivalent is required.

Radio Associate Producer
DEPARTMENT: Radio & News
TYPE OF POSITION: AEEF, Full Time

Department Overview:
WGBH 89.7FM is a leading news and analysis station in Boston, offering news and current affairs during the week days and jazz and other genres during the weekend.
89.7FM provides analysis and context to the complex news and issues of the day from diverse perspectives. 89.7FM serves as a forum to share voices, stories, ideas, and perspective from the community with technical and journalistic excellence.

Position Overview:
This position will report directly to the Executive Editor for Radio News and will perform radio production duties for WGBH radio’s news and talk programs, specifically for Morning Edition, as well as creating content for other platforms including on-line and social networking. Primary responsibilities will be to identify, research and write continuity for the host of Morning Edition from all available sources. This would include call-outs for live interviews and setting up content for the following day’s broadcast. The AP will be responsible for updating content to the WGBH News website and to NPR-One or any other content based digital sources. Work on special projects such as Focus Reports and breaking news stories may be assigned as determined by the Executive Editor or the Managing Director.
The shift will be 4AM-Noon, Monday – Friday.

Skills Required:
The ideal candidate will have at least 3-5 years experience in either print or radio journalism. They will understand the NPR style and demonstrate strong production experience and comfort with using a variety of audio and text editing software. The candidate must have demonstrated a strong understanding of strict journalistic principles and have proven ability to present balanced reporting, fairness and fidelity to facts. Candidate must be able to generate story ideas on his/her own and be well versed in the civic, political, economic and environmental issues in the Boston and Massachusetts region. This position requires a strong writing, voicing and digital editing skills and the ability to work within a growing newsroom, cooperatively and calmly under deadline pressure.

Educational Requirements:
A college degree is required. A master’s degree in journalism is preferred.

Special Projects Assistant
DEPARTMENT: Corporate Sponsorship
TYPE OF POSITION: AEEF, Full Time

Department Overview:
The Corporate Sponsorship division is charged with securing corporate funding in support of WGBH's national productions and local media operations, by raising awareness in the marketplace of WGBH and PBS productions as a marketing solution.

Position Overview:
This position reports to the Managing Director of Sponsorship Sales. Responsibilities include tasks associated with supporting the national sales representatives and managing director. Support involves preparing for sales meetings (assisting with the selection of research and presentation options, editing PowerPoint slide presentations, creating and customizing other sales materials in Word, InDesign and Excel), entering and maintaining client and prospect data in a SalesForce database, acting as point of contact for sales representatives on the road, making travel arrangements for sales representatives, and other general department administrative support. The Sales Assistant is responsible for maintaining the professional image of the Corporate Sponsorship division in print materials and on the phone.

Skills Required:
The ideal candidate is able to write compelling and persuasive copy for sales presentations, has exceptional organizational skill, solid math skills and a strong sense of design. 1-3 years experience with desktop publishing or layout design (including newsletter, professional proposals, presentations or advertisement layouts) required. Candidates must have a professional demeanor both on the telephone and in person. Some experience interacting with senior-level executives necessary. Candidates must be able to embrace change in a fast-paced work environment, and handle multiple tasks simultaneously with minimal supervision. Consistent follow-through and extreme attention to detail are essential. Candidates should be ale to prioritize responsibilities, and have excellent written and verbal communication skills. Enthusiasm, high energy, the ability to perform in a deadline driven environment and be a team player required. Proficiency required in: Powerpoint, Word and Excel. Familiarity with InDesign and SalesForce a plus.

Educational Requirements:
Bachelor’s degree or equivalent work experience required.

Producer
DEPARTMENT: Radio & News - Local Productions
TYPE OF POSITION: Management, Full Time

Department Overview:
Greater Boston is WGBH’s nightly local news analysis show. It provides unique perspective on issues and events of significance to the communities in and around Boston.
The program is an unbiased, in-depth supplement to the cursory news roundup available on other local media outlets. Thoughtful interviews with some of the nation’s top thinkers, innovators, policy-makers and trendsetters set Greater Boston apart in a changing media landscape that tends to value quantity over quality.
On Fridays, Greater Boston becomes Beat the Press, an award-winning media criticism show that explores the ethics, trends and taboos of journalism.

Position Overview:
WGBH News is looking for an experienced line producer to work closely with the show’s Senior Producer on all aspects of the production of Greater Boston and Beat the Press.
Job responsibilities include, but are not limited to:
- pitching segment ideas
- identifying potential guests
- segment producing
- line producing
- occasional field producing
- tease/promotion writing
- researching
- other duties as assigned

Skills Required:
Experience producing a television newscast or news magazine is required. Applicants must have strong editorial judgment, exceptional written and verbal communication skills, and the ability to meet deadlines and work effectively under pressure. Organizational and time management skills are also critical. Must be able to work in a team.
Final Cut Pro editing experience is preferred, but not required.
Educational Requirements:
College degree required.

 Building Service Technician
DEPARTMENT: Physical Plant
TYPE OF POSITION: AEEF, Full Time

Department Overview:
The Physical Plant Department is responsible for managing all of the physical space for the Foundation from a central source. The management of the space includes but is not limited to allocations of space for each department or project within the Foundation, the day to day maintenance and operation of building systems throughout the Foundation, scheduling and coordination of building related services for departments and projects and liaison with many contractors and regulatory authorities. Physical Plant is also responsible for the physical security for the facilities which includes employee ID’S, parking administration and event security when required.

Position Overview:
Under the direct supervision of the Building Manager, this candidate will be responsible for the maintenance and operation of buildings and grounds.

Skills Required:
Valid Massachusetts driver’s license required. Experience with all types of building
maintenance (plumbing, electrical, carpentry, painting), High School Diploma, some heavy lifting and furniture moving.
Educational Requirements:
High School diploma required.

Project Manager
DEPARTMENT: Radio & News
TYPE OF POSITION: Management, Full Time

Department Overview:
The Forum Network is a public media service of WGBH that collects thousands of video and audio lectures from the world's foremost scholars, authors, artists, scientists, policymakers, and community leaders, made available to the public for free (http://www.forum-network.org). Lectures hosted on The Forum Network are presented by community organizations and educational institutions from the Boston area and beyond. From science to the humanities, from local to global topics, The Forum Network is committed to providing outstanding educational content for lifelong learners, and to encouraging deeper understanding and civic engagement around the vital issues of our time.
Major support for Forum Network is provided by The Lowell Institute, an organization created to carry out the 1836 bequest of John Lowell Jr., to make free public lectures available to the citizens of Boston and beyond.

Position Overview:
Under the supervision of the Executive Producer of Radio and News, the Project Manager of the Forum Network will be responsible for developing and maintaining editorial content. S/he will also lead technical production and marketing strategies to support local collaborations. The Project Manager is responsible for developing and implementing a business plan for sustaining the Forum Network as a free public service. S/he will work with over forty local partners in co-producing quality, educative content.
Forum Network talks range from authors like Stephen King and Isabel Allende to technologists like Andrew McAfee to artists like Annie Leibovitz. Venues including the New England Aquarium, Harvard Book Store, and Old South Meeting House and are mostly located throughout Boston, Brookline, and Cambridge.
This position is ideal for those with a background in/interested in educational media, archiving media, and working with digital assets. All videos will be edited and placed online on the Forum Network website (forum-network.org).

Skills Required:
The ideal candidate will have successful project management and fundraising experience in arts administration, higher education, non-profit fundraising, or at a non-profit cultural institution. S/he will demonstrate an interest and passion in the cultural and intellectual life of citizens, as well as in online civic engagement.
S/he should have strong people management skills, experience with public broadcasting, and an ability to develop and implement strategic plans required. The candidate should also have the ability to manage all contractual and reporting relationships and be able to develop and implement sponsorship and other business models, as well as traditional and online marketing strategies.
Strong organization, written, communication, and presentation skills, as well as familiarity with databases, web tools, and basic office applications required.
Experience with web design, effective user interfaces, web tools, social networking, and community engagement required. Familiarity with Content Management Systems, databases, and office applications required. Experience with basic videography, encoding, editing, optimizing, pod/vodcasting, and metrics preferred.
Must be able to mentor, manage, evaluate, and train others with these skills. The candidate must have the ability to write and administer grant proposals, and be an effective liaison with local and national funders (Lowell Institute), community organizations, and internal stakeholders.
Two to three years of experience with project management, video recording and community lectures on various venues required.
Educational Requirements:
A college degree is required.

Production Assistant
DEPARTMENT: Antiques Roadshow
TYPE OF POSITION: AEEF, Part Time

Department Overview:
Part adventure, part history lesson, and part treasure hunt, twelve-time Emmy® Award-nominated ANTIQUES ROADSHOW marks its 18th season in 2014. PBS's highest-rated series, ROADSHOW is seen by almost 9 million viewers each week. Staff and crew travel the U.S. along with the country’s leading the nation offer free appraisals of antiques and collectibles. ANTIQUES ROADSHOW cameras capture tales of family heirlooms, yard sale bargains and long-lost items salvaged from attics and basements, while experts reveal the fascinating truths about these finds.

Position Overview:
The digitizer reports to the Post Production Director, under direction from the Business and Production Manager. The digitizer main responsibility will be to digitize and export archived SD footage in preparation for editing of the Antiques Roadshow Vintage and themed special episodes. The digitizer will also be expected to create QuickTime files, maintain editing logs and create tape dubs.

Skills Required:
Ideal candidates should have at least one year AVID digitizing experience and preferably some AVID editing experience. They must be highly detail oriented, self-directed, and willing to work afternoon shifts and some weekends.
Educational Requirements:
BA required.

Series Editor
DEPARTMENT: The World
TYPE OF POSITION: Management, Full Time

Department Overview:
The World is a one-hour, nationally distributed weekday radio public affairs program co-produced by WGBH, the BBC World Service, and Public Radio International (PRI). The show offers a mix of news, features, interviews, and music from around the globe, developed specifically for an American audience. The World’s companion website, pri.org, offers a similar mix of news and features along with slideshows, videos, blog posts, podcasts, and interactive graphics that expand on the radio content. The World and pri.org use social media and other relevant tools to maximize user engagement and enhance the user experience.

Position Overview:
The Series Editor of Across Women’s Lives will lead 15 months of special coverage aimed at engaging millions of Americans in an examination of efforts around the world to improve the well-being of communities by raising the status of women. The multimedia coverage will involve audio, video, graphics, social interaction and articles. The journalism will focus primarily on the developing world, with an emphasis on India and sub-Saharan Africa, and will have international radio and digital distribution on PRI’s The World, PRI.org and through collaborating news organizations.
The Series Editor will set the editorial direction, commission stories, work with staff and freelance reporters, fully edit radio and text stories, review content for multimedia and social engagement and curate outside coverage and data on the topic. The editor will work in close collaboration with a 10-person team of digital and social media journalists, other editors and the leadership of The World and PRI.org. The Editor should have extensive experience editing international news stories for daily radio news programs and the web. The editor should use social media daily for audience engagement and sourcing. The ideal candidate will have led extended special coverage or a major beat and have expertise in areas of gender equity and international development. This position will be based in Boston and reports to the Executive Producer of PRI’s The World.

The main duties include:
• Creating and managing an editorial calendar, including commissioning stories, working with reporters, editing radio and online stories, identifying host interview subjects, editing a weekly e-newsletter and reviewing multimedia and social content for accuracy and tone
• Using social media daily and working with reporters to use social media for sourcing and audience engagement
• Identifying and working with data sets for coverage
• Following and curating information, data and other news coverage in the area of gender status, gender equity and international development

Skills Required:
• At least 6 years of full-time journalism experience, including time in a daily news operation
• 1 or more years of radio editing experience
• 1 or more years of foreign news editing, with a strong, current knowledge of international news and issues
• 1 or more years focused on a beat or special coverage
• Experience covering gender issues and/or international development
• Excellent writing skills, with precision and style
• Ability to communicate well online with diverse communities
• Ability to learn and adapt to new technologies
• Multilingual and multicultural competency
• Active personal social media accounts
Preferred experience:
• Expertise in gender status, gender equity and/or international development
• Experience in visual, interactive and data journalism
• Web editing experience
Educational Requirements:
BA required.

To apply contact career@mountida.edu for directions.