· Outbound Customer Service Role
Description:
Employees will be calling students that have begun the process of filling out school loan applications and be assisting with the completion of the application process, as well as troubleshooting any additional complications. This is an outbound customer service role, employees will be responsible for making these calls rather than fielding incoming calls.
Qualifications and Profile
· Outbound calls
· Writing skills
· Basic math skills
· Microsoft windows, excel, and word
· Familiarity with the internet and search engines
· Outbound customer service experience
· Posses or working towards a bachelors degree
· Minimum of 1-3 years inbound call center, customer service, telesales experience, and the tact and patience necessary to be successful in a sales environment
· Effective communicator, delivering complex information in a clear and concise manner.
· Consultative telesales experience in a financial services environment
· Looking for recent grads or college students. College students will be available to work when they are not in class during the summer and winter breaks.
About the position
· Position goes from May 1st –end of September
· Training lasts 3 weeks and a 1 week mentor period. This will include the candidates taking tests and quizzes
· Pay 16.50
· They will be looking to have 120 FTE’s.
· Position goes from May 1st –end of September
· Training lasts 3 weeks and a 1 week mentor period. This will include the candidates taking tests and quizzes
· Pay 16.50
· They will be looking to have 120 FTE’s.
Hours:
o 9:00-6:00 M-F(candidates will take different shifts and need to be flexible Once a shift starts that is their set shift) 1 hour lunch.
o Saturdays will be offered to employees that are performing well.
Behavioral Interview
· Behavioral based interviewing is interviewing based on discovering how the interviewee acted in specific employment-related situations. The logic is that how you behaved in the past will predict how you will behave in the future i.e. past performance predicts future performance.
· Behavioral interview questions will be more pointed, more probing and more specific than traditional interview questions:
Give an example of an occasion when you used logic to solve a problem.
Give an example of a goal you reached and tell me how you achieved it.
Describe a decision you made that was unpopular and how you handled implementing it.
Have you gone above and beyond the call of duty? If so, how?
What do you do when your schedule is interrupted? Give an example of how you handle it.
Have you had to convince a team to work on a project they weren't thrilled about? How did you do it?
Have you handled a difficult situation with a co-worker? How?
Tell me about how you worked effectively under pressure.
· During the interview, if you are not sure how to answer the question, ask for clarification. Then be sure to include these points in your answer:
A specific situation
The tasks that needed to be done
The action you took
The results i.e. what happened
It's important to keep in mind that there are no right or wrong answers. The interviewer is simply trying to understand how you behaved in a given situation. How you respond will determine if there is a fit between your skills and the position the company is seeking to fill. So, listen carefully, be clear and detailed when you respond and, most importantly, be honest. If your answers aren't what the interviewer is looking for, this position may not be the best job for you anyway.
About the Company
Tuition Management Systems is helping students and families afford education at colleges, universities and tuition-charging elementary and secondary schools nationally.
Easy to use affordability solutions are combined with your school's billing and payment process. Students and families simply select the options that best fit budgets and deliver the lowest cost. From pay-as-you-go plans to BorrowSmart® counseling, these solutions work for everyone. Advice is provided whenever needed.
Serving millions of students and families over twenty-five years, Tuition Management Systems, part of The First Marblehead Corporation (NYSE: FMD), is committed to helping people afford education.
GYM AND CAFETERIA IN THE BUILDING!
o 9:00-6:00 M-F(candidates will take different shifts and need to be flexible Once a shift starts that is their set shift) 1 hour lunch.
o Saturdays will be offered to employees that are performing well.
Behavioral Interview
· Behavioral based interviewing is interviewing based on discovering how the interviewee acted in specific employment-related situations. The logic is that how you behaved in the past will predict how you will behave in the future i.e. past performance predicts future performance.
· Behavioral interview questions will be more pointed, more probing and more specific than traditional interview questions:
Give an example of an occasion when you used logic to solve a problem.
Give an example of a goal you reached and tell me how you achieved it.
Describe a decision you made that was unpopular and how you handled implementing it.
Have you gone above and beyond the call of duty? If so, how?
What do you do when your schedule is interrupted? Give an example of how you handle it.
Have you had to convince a team to work on a project they weren't thrilled about? How did you do it?
Have you handled a difficult situation with a co-worker? How?
Tell me about how you worked effectively under pressure.
· During the interview, if you are not sure how to answer the question, ask for clarification. Then be sure to include these points in your answer:
A specific situation
The tasks that needed to be done
The action you took
The results i.e. what happened
It's important to keep in mind that there are no right or wrong answers. The interviewer is simply trying to understand how you behaved in a given situation. How you respond will determine if there is a fit between your skills and the position the company is seeking to fill. So, listen carefully, be clear and detailed when you respond and, most importantly, be honest. If your answers aren't what the interviewer is looking for, this position may not be the best job for you anyway.
About the Company
Tuition Management Systems is helping students and families afford education at colleges, universities and tuition-charging elementary and secondary schools nationally.
Easy to use affordability solutions are combined with your school's billing and payment process. Students and families simply select the options that best fit budgets and deliver the lowest cost. From pay-as-you-go plans to BorrowSmart® counseling, these solutions work for everyone. Advice is provided whenever needed.
Serving millions of students and families over twenty-five years, Tuition Management Systems, part of The First Marblehead Corporation (NYSE: FMD), is committed to helping people afford education.
GYM AND CAFETERIA IN THE BUILDING!
If interested, contact career@mountida.edu for directions to apply.
