JOB TITLE: In-Home Designer
Retail Sales
Designing and creating comfortable and functional environments that represent client’s lifestyle, taste and budget. Be a professional Design Consultant through the use of the La-Z-Boy In-Home Design program and drive top line sales through the use of selling principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service, and continuing contact with all previous and potential customers. Strive to create long-term relationships that will lead to increased sales and profitability.
KEY RESPONSIBILITIES:
In-Home Design
Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service
• Execute and champion the In-Home Design process per company guidelines
• Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects.
• Considerable independence is required for the In-Home Design process
Drives Sales
• Consistently achieve established In-Home program sales goals.
• Team with Store Manager, Sales Managers and Associates to promote the In-Home Design program and drive overall store sales
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of features and benefits of existing and new product line
• Meet established goals as set by management
Customer Focus
•Meet and greet customers that come into the store
• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products
•Make sound business decisions to deliver customer satisfaction and promote team environment
People Development
•Assist with training, coaching and developing Sales Associates, In-Home Designers and other store staff
• Maintain a positive working relationship with all store associates
Effective Manager on Duty (MOD)
• Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness.
• Adhere to general store operational procedures and guidelines
• May be responsible for opening and closing of the store
• Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
• Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.
• Show a sense of urgency, enthusiasm and excitement with the staff and customers
• Other duties as assigned
MINIMUM JOB REQUIREMENTS:
• Bachelors degree in Interior Design with one (1) to two (2) years experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings role
• CIDA accreditation and/or ASID membership preferred
• Previous selling experience strongly preferred
• Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
• CAD training a plus
• Experience in using floor and space planning applications
• Knowledgeable of general principles of home décor and design (i.e., furniture, carpet, draperies, and color schemes.)
• Excellent communication skills, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate and build rapport
• Ability to effectively manage time and conflicting priorities
• Ability to work effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs
• Ability to work evenings, weekends and holidays as required
• Initiative to meet assigned goals, missions and objectives
• Strong attention to detail
SUPERVISORY RESPONSIBILITIES:
None
For directions to apply, contact career@mountida.edu.
