Are you passionate about travel? Do you love to work with people? Grand Circle Travel is currently seeking Customer Service Associates to help us continue to provide an excellent experience to our travelers. Join our team and find out what makes Grand Circle Travel a world leader in the travel industry.
As a member of our Traveler Support team, you will respond to travelers’ questions as they prepare to travel around the globe. If you have strong communication skills, patience, and enthusiasm, we will provide the necessary training to help you be successful.
A unique and exciting work environment is not the only thing that awaits you at Grand Circle. You will also have the opportunity to explore the world through amazing associate travel discounts and paid training trips for top performers.
Grand Circle Corporation is the world leader in international travel, adventure and discovery for Americans over 50. Headquartered in Boston, MA, we are a $500M global enterprise with 40 regional offices worldwide that employs more than 2,000 associates. Founded in 1958, Grand Circle has served more than two million travelers. We have received numerous awards for our products and quality service by many of the premier industry publications including Conde? Nast Traveler and Travel + Leisure. Grand Circle has been recognized for our innovative philanthropic efforts worldwide. We are committed to helping change the lives of our travelers, our employees, and the communities where we travel.
Job Description:
- Build and foster relationships with our Travelers
- Provide high quality customer service by responding to our traveler's calls and emails
- Partner with your team and other business units to resolve our travelers issues and concerns
- Present recommendations to improve our processes and procedures
- Collaborate with colleagues and supervisors to create best practices
- Strive to exceed individual and department goals
- Ability to resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Maintain adherence to fixed schedules to support call volume
Requirements:
- Strong verbal and active listening skills
- Strong written communication skills
- Ability to multi-task and thrive in a fast paced environment
- Strong PC skills, including keyboard familiarity, MS Word and Excel
- Call center experience a plus
- Travel industry experience/personal international travel experience a plus
- High School Diploma or equivalent, Bachelors Degree preferred
Our generous benefits package includes:
-Comprehensive health and dental coverage
-401K with company match
-Transit subsidy
-Tuition reimbursement
-Significant travel discounts and training trips
-On-site fitness center
To apply, contact career@mountida.edu for directions!
